Troubleshooting

Tips and error codes for troubleshooting the Items API

Items API will log error occurrences to the JavaScript console of the browser. These errors can be checked by the following command in the console: LearnosityItems.errors.

ErrorMessage for usersMessage for developers
Error code: 41001
Invalid parameter length Ensure that your Consumer Key and Consumer Secret are correct as per those provided by Learnosity.
Error code: 41002
Not a valid consumer Ensure that your Consumer Key is correct as per those provided by Learnosity.
Error code: 41003
Signatures do not match Ensure that your Consumer Key and secret and domain are correct as per those provided by Learnosity, and ensure that your signature generation matches that provided in the Quick Start (SDK) or Security and Authentication section.
Error code: 41004
Timestamp out of valid range Ensure that your timestamp is within a 3 hour period of current UTC Time.
Error code: 50001
DOM element missing Make sure that the required DOM hooks are rendered in the page (one of each item for inline rendering type and one for Assess API for assess rendering type
See DOM hooks for more info.
Error code: 50002
Item not found error Make sure that every item in the items Array are existing and have been published.
Error code: 50003
publishEvent() is not available events must be enabled in the request object
See enabling events for more info.
Error code: 50004
Items API initialization failed Possible Error Details:
  • Initialised without a request object
  • user_id must be provided
  • session_id must be provided
  • Sections array must contain at least one section
  • Section at index i does not have items array defined
  • Section at index i has an empty items array
  • Pages array must contain at least one page
  • Pages array must contain arrays with at least one item
  • Items array not defined in the activity
  • Items array must contain at least one item reference
  • Please check your network connection
Error code: 50005
Rendering type error The rendering_type you provided is not valid.
See rendering types for more info.
Error code: 50006
Adaptive error This error can occur when fetching adaptive items. Please contact your administrator or Learnosity support
Error code: 50007
Public method not supported for this activity type The public method called is not available for the loaded activity type.
See public methods for more info.
Error code: 50008
Cannot submit this activity type Feedback activities cannot be submitted, use save instead.
See activity types for more info.
Error code: 50009
Wrong parameter type This error is called when a public method is called with a wrong parameter type.
See public methods for more info.
Error code: 50010
Empty Array error This error is called when an unexpected empty Array is passed, typically an empty items Array.
See items array for more info.
Error code: 50011
Unknown error
Error code: 50012
Duplicate item(s) error. The following item(s) have duplicates - This error happens when calling addItems and when one or more items are already in the activity.
See addItems for more info.
Error code: 50013
getTags error Error specific to getTags public method when items tags is undefined. Make sure that request.retrieve_tags is set to true.
See retrieve_tags for more info.
Error code: 50014
Loading modules failed Make sure you are connected to internet or contact your administrator.
ErrorMessage for usersMessage for developers
Error code: 20001
Display: Dialog
An error occurred while fetching items. Make sure you are connected to internet or contact your administrator.
Error code: 20002
Display: Dialog
An error occurred while initializing the idle timeout. Make sure the initialization options for idle_timeout are correct.
Error code: 20003
The version of Questions API you are using does not support getQuestions. Upgrade your Questions API version.
Error code: 20004
Adding Items is only allowed in dynamic activities. Change the activity to dynamic, or only add items in dynamic activities.
Error code: 20005
Adding Items failed. The version of Questions API you are using does not support append. Upgrade your Questions API version.
Error code: 20006
The element you passed to initialize assess is not in the DOM. Add a DOM hook that the Assess App instance can hook into.
Error code: 20007
Accessibility public methods disabled in Assess API configuration. Enable the accessibility public methods in Assess API configuration.
Error code: 20008
Display: Console
An error occurred in Events API module. Make sure you are connected to internet or contact your administrator.
Error code: 20009
Display: Dialog
Save and submit are not allowed in local_practice. Change the type to submit_practice.
Error code: 20010
Display: Dialog
An error occurred while lazy loading widgets. Make sure you are connected to internet or contact your administrator.
Error code: 20011
The setHeight method is only usable if scrollable_option is enabled. Enable the scrollable_options under the items region.
Error code: 20015
Loading modules failed Make sure you are connected to internet or contact your administrator.
ErrorMessage for usersMsg Location
Error code: 10001
Failed validating activity / format error Global UI Error
Error code: 10002
Response id conflict Global UI Error
Error code: 10003
Failed authentication Global UI Error
Error code: 10004
Save responses failed Alert Only
Error code: 10005
Response not found Question UI Error
Error code: 10006
Audio save to server failed Alert Only
Error code: 10007
Authorisation failed Question UI Error
Error code: 10008
Audio asset failed to load Alert Only
Error code: 10009
Audio asset temporarily not available Alert Only
Error code: 10010
Audio asset expired Question UI Error
Error code: 10011
Your device does not support audio-capture functionality Alert Only
Error code: 10012
No microphone found Alert Only
Error code: 10013
Unable to save, question validation failed Alert Only
Error code: 10014
Audio asset format not supported Alert Only
Error code: 10015
Browser not supported Global UI Error
Error code: 10016
Failed capturing questions Global UI Error
Error code: 10017
Failed loading Questions API, can't load required modules Alert Only
Error code: 10018
Browser running in an unsupported compatibility view Global UI Error
Error code: 10019
Failed validating math Alert Only
Error code: 10020
Failed validating appended elements Alert Only
Error code: 10021
Discard responses failed Alert Only
Error code: 10022
Audio playback failed Alert Only
Error code: 10023
Unable to render latex Alert Only
Error code: 10024
Failed loading external resource Alert Only
Error code: 10025
Failed resuming activity, network connectivity error Alert Only
Error code: 10026
Cannot set response metadata on empty response Alert Only
Error code: 10027
Failed pushing offline data to server Alert Only
Error code: 10028
Called needs pushing with incorrect parameters Alert Only
Error code: 10029
Asset could not be uploaded Alert Only