Troubleshooting

Tips and error codes for troubleshooting the Reports API

Reports API will log error occurrences to the JavaScript console of the browser. These errors can be checked by the following command in the console: LearnosityReports.errors.

ErrorMessage for usersSuggested Solution
Error code: 10001
Failed validating report / format error The report JSON may be malformed.
Error code: 10002
Failed to get report data Ensure that data for this report actually exists - i.e. the session or user has submitted an assessment.
Error code: 10003
Report type not supported Invalid report type.
Error code: 10004
Report element not found Ensure there is a valid span for this report.
Error code: 10005
No responses found for this session. The test was submitted with no responses.
Error code: 10006
Unable to render report An internal error has occurred. It has been logged and Learnosity is probably already looking into it.
Error code: 10007
Failed loading Reports API, can't load required modules An internal error has occurred. It has been logged and Learnosity is probably already looking into it.
Error code: 10008
Internal Reports API error An internal error has occurred. It has been logged and Learnosity is probably already looking into it.
Error code: 10009
Report configuration option not supported Verify your init options against the options available for this report. See https://docs.learnosity.com/analytics/reports/reporttypes.
See Report Types for more info.
ErrorMessage for usersMsg Location
Error code: 10001
Failed validating activity / format error Global UI Error
Error code: 10002
Response id conflict Global UI Error
Error code: 10003
Failed authentication Global UI Error
Error code: 10004
Save responses failed Alert Only
Error code: 10005
Response not found Question UI Error
Error code: 10006
Audio save to server failed Alert Only
Error code: 10007
Authorisation failed Question UI Error
Error code: 10008
Audio asset failed to load Alert Only
Error code: 10009
Audio asset temporarily not available Alert Only
Error code: 10010
Audio asset expired Question UI Error
Error code: 10011
Your device does not support audio-capture functionality Alert Only
Error code: 10012
No microphone found Alert Only
Error code: 10013
Unable to save, question validation failed Alert Only
Error code: 10014
Audio asset format not supported Alert Only
Error code: 10015
Browser not supported Global UI Error
Error code: 10016
Failed capturing questions Global UI Error
Error code: 10017
Failed loading Questions API, can't load required modules Alert Only
Error code: 10018
Browser running in an unsupported compatibility view Global UI Error
Error code: 10019
Failed validating math Alert Only
Error code: 10020
Failed validating appended elements Alert Only
Error code: 10021
Discard responses failed Alert Only
Error code: 10022
Audio playback failed Alert Only
Error code: 10023
Unable to render latex Alert Only
Error code: 10024
Failed loading external resource Alert Only
Error code: 10025
Failed resuming activity, network connectivity error Alert Only
Error code: 10026
Cannot set response metadata on empty response Alert Only
Error code: 10027
Failed pushing offline data to server Alert Only
Error code: 10028
Called needs pushing with incorrect parameters Alert Only
Error code: 10029
Asset could not be uploaded Alert Only